Store Bar Lead

Rebag (rebag.com), the ultimate destination for buying and selling the most coveted designer handbags, is an e-commerce company reimagining the role of luxury in the secondary market. Rebag has opened a world of endless access to luxury, with a unique business model that puts the seller first, offers upfront payment, and makes the resale experience smooth and clutter-free.

Since its inception, Rebag has catered to a rapidly growing segment of consumers who are exploring ownership of luxury goods in a sustainable and affordable way. The company operates online and in stores, with nine locations in Los Angeles, New York and Miami. Founded in 2014 by a team out of Harvard Business School, Rebag is backed by prestigious venture capital investors including General Catalyst, Novator, Crosslink and FJLabs, and has raised $100m in funding to date. Rebag is headquartered in New York City and employs a team of 150.

Role Description:

Rebag is actively seeking a Store Bar Lead. This role oversees the product sourcing side of our retail business, where clients visit our stores to sell and trade their luxury items with us. A Store Bar Lead is focused on delivering a best-in-class experience to every client looking at selling their once-loved item working out of our WTC retail store. This client-focused role involves efficiently advising, educating, processing customers' products, and assisting customers. Candidates are responsible for providing an elevated customer experience to confidently interact and engage with customers. This is a true start-up sales environment that is led by ground-breaking technology.

Job Responsibilities:

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Deliver best-in-class experience to every client to build familiarity, comfort, and trust

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Capture client information that will build a stronger connection

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Sustain client relationship through CRM systems, manage personal client book and converting sales digitally (through OMNI)

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Manage inventory system for store

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Train and assist, along side retail operation team, all store employees on Inventory sourcing systems

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Educate every client on C.L.A.I.R. technology and the resale industry

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Manage customer ticket system for store and ensure all employees are following proper protocol

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Audit all inventory purchased from customer

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Engage and assist in selling items to customers daily

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Achieve sales target consistently

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Plan and execute schedule for store bar and ensure deadlines are met

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Manage appointment calendar for store

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Communicate to store team clear expectations and training of product buying platforms

How We Measure Success:

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Sales target consistently achieved

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Achieving 60% repeat business

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