IT Support Technician

IT Support Technician

Location: Toronto, Canada (downtown Toronto office, in-person four days per week — Mon, Tue, Thu, Fri)

The IT Support team delivers technical support and office technology services to all Opendoor personnel. We support end user devices (primarily Mac, with some Windows) and core productivity tools, own day-to-day troubleshooting for hardware, software and account access, and partner closely with Operations, People, Finance, Security and Engineering to keep our offices running smoothly.

As an IT Support Technician, you'll be one of the on-the-ground IT partners for our Toronto office. You'll be the go-to technical resource for local employees and visitors. You'll handle everything from new hire setups and hardware troubleshooting to office audio and video support, combining strong technical skills with a customer-obsessed mindset and excellent communication.

What You'll Do

• End User Support: Provide hands-on support for laptops (Mac and Windows), mobile devices, and peripherals. Troubleshoot issues with core tools such as Okta, JAMF, Google Workspace, Slack, Microsoft 365, VPN, printers. Own ticket lifecycle in our ticketing system (Linear or equivalent): triage, troubleshoot, escalate, and close within SLA. Deliver in-person walk-up support and remote support via chat, email, and video.
• Onboarding & Offboarding: Prepare and provision devices for new hires including imaging, device enrollment, user profiles, application access so employees are ready on day one. Collect, wipe, and reassign or return devices for transfers, leaves, and terminations.
• Office Support: Set up and maintain conference room audio and video equipment across Zoom, Teams, and Google Meet room configurations. Support onsite events with reliable audio and video and network experience.
• Endpoint & Asset Management: Enroll and manage devices via device management tooling (Jamf, Intune, or similar). Maintain complete and accurate asset inventory for Opendoor laptops, monitors, mobile devices, and peripherals.
• Security & Compliance: Follow identity and access management best practices using Okta and internal tools. Support multi-factor authentication resets, account lockouts, and basic access requests. Build monitoring and detections that enforce security standards on endpoints.
• Collaboration & Continuous Improvement: Partner with IT Engineering, Security, and Workplace on cross-functional initiatives. Document troubleshooting steps, how-tos, and FAQs for internal knowledge base. Identify recurring issues and propose improvements.

What You'll Need

• Hands-on IT support experience in a fast-growing tech company or high-volume environment.
• Strong troubleshooting skills across macOS and Windows endpoints, core productivity tools (Google Workspace and/or Microsoft 365, Slack/Teams, Zoom), networking basics including VPN and Wi-Fi.
• Experience with at least one mobile device management platform such as Jamf, Intune, NinjaOne, or similar.
• Familiarity with identity and access management tools — Okta or comparable solution.
• Experience with IT service management tools such as Jira or similar.
• Experience with audio and video platforms including Zoom Rooms, Teams Rooms and associated hardware.
• Excellent written and verbal communication skills; able to explain technical issues in simple, friendly language.
• Customer-obsessed mindset with a track record of strong service satisfaction scores.
• Ability to lift and move equipment as needed, typically up to ~40 lbs.