Strategy & Operations Manager, Growth

UberEats is revolutionizing how Canadians can get anything and earn their way. Building an inspiring and efficient consumer funnel from first-awareness to trial to multi-trip loyal Eater is a critical component for building a large and engaged active eater base for UberEats.

As the Operations Manager for Eater Acquisition & Activation, you'll have the unique opportunity to develop and scale the acquisition and activation of consumers onto the Uber Eats platform. This role is all about developing & operating the best acquisition & activation experience for eaters. The ideal candidate will be consumer-obsessed, with a combination of functional expertise in consumer acquisition and activation, operational prowess to execute with excellence, and creative problem-solving to continuously improve performance. This role combines launching new product-led features into the market and developing operations-led features.

As a core member of the Eater Operations team and the broader UberEats Canada team, you will partner across many teams to develop and scale our delivery platform across Canada, and fundamentally change how Canadians eat and shop.

What the Candidate Will Do

• Be consumer-obsessed: relentlessly think about building the best experience for all our Eaters.
• Be data-backed: integrate data into decision-making and understand what drives value to different consumer segments.
• Be financially savvy: understand the importance of investments & returns and work tirelessly to improve them.
• Thrive in a dynamic, fast-paced, ambiguous culture — iterate, refine, and improve plans quickly.
• Refuse to settle with the status-quo: continuously look for new and disruptive opportunities to deliver quantum leaps in performance.
• Be a cross-functional collaborator: lead sophisticated multifaceted projects with many internal and external partners.

Basic Qualifications

• 3+ years of experience in consumer-tech, consumer-facing industries, or consulting for such industries.
• Experience in product marketing, performance marketing, strategy, operations, consulting, analytics, or related domains.
• Bachelor's Degree.

Preferred Qualifications

• LTV & CRM Strategy: Experience with lifecycle marketing tools or CRM strategies (e.g., Braze, Salesforce) and understanding of Retention/LTV as a core business driver.
• Marketplace Economics: Proficiency managing complex budgets and understanding how consumer behavior impacts three-sided marketplace dynamics.
• Analytical Independence: Advanced SQL and data storytelling, with the ability to build your own models to forecast the impact of lifecycle initiatives.

For Canada-based roles: base salary CAD $95,500-$106,000 per year.